RETURNS:

In accordance with European laws,
every customer has the right to return the purchased product, without penalty and
without giving a reason, within 30 calendar days of receiving the
parcel. You are welcome to return any unwanted item to us (provided
provided it is unused and in its original sealed packaging) within 30
days of receipt. Returns that do not comply with our policy will not be
will be accepted and sent back to the customer. To exercise your right of
withdrawal, please follow the STEPS listed below in the Return and Refund Procedure section
return and refund. We would appreciate it if you could provide the reason for your decision
your decision to withdraw or cancel the order.

Return and Refund Procedure:

STEP 1:

Returns are made by notifying us in
advance notice of the intention to return via the email address
contact@diabetoline.com. Please note that the item must be sent within 30
days from receipt of the parcel.

The email must include:

STEP 2:

The customer hands the parcel to the courier
together with all the documents originally received.

STEP 3:

The amount paid by the customer for the product
will be refunded within 21 calendar working days from
receipt of the complete return parcel at Diabetoline's premises together with
the return form.

All shipping fees related to
return shipping costs will be withheld.

All shipping costs will be
borne entirely by the customer.

PLEASE NOTE, very
important:

Other notes:

The parcel must contain all the documents
originally received, the completed/generated/printed and signed return form
by the person who placed and paid for the order, requesting a refund of the amount
paid, specifying the account and bank where the money should be returned.

Refunds will be issued
using the same payment method you used for the transaction
original, usually by crediting your credit card. You will not be charged any
additional fee in connection with this refund. We may withhold the refund until we receive the products back.
refund until we receive the products back.

We will credit the refund amount as soon as possible
as soon as possible after receiving your return shipment. Card refunds
may take up to 21 business days to be completed, depending on
the bank's processing time. This can vary considerably between
card issuers, and we have no ability to influence this.

Return parcel without prior notice
prior notice: If the return procedure is not followed and the customer sends
the return parcel without prior notice, we reserve the right not to accept the return.
accept the return.

Order Cancellations: You may also
you may cancel your order by notifying us in writing at any time before
the order to be delivered. In this case, the relevant Withdrawal Right conditions
the Withdrawal Right mentioned above shall apply.

If a parcel sent by
Diabetoline is not accepted by the recipient without a stated reason and without prior notice
prior notice using any contact method: phone, email, chat support, etc.,
will take the following measures: SPECIFY THE FOLLOWING MEASURES

SC CURALIFE DEVELOPMENT SRL will
always attempt to resolve any complaint amicably, by agreement between the
two parties. In this regard, we provide an email address to which
you can direct any notice or complaint to us, and we will respond within a
maximum period of 10 calendar days: contact@diabetoline.com If a resolution
if an amicable resolution is not possible, EUROPEAN laws shall apply.

Limitation on Withdrawal and Cancellation: You
you may still cancel your order and/or withdraw from your contract for
purchasing the Products once the Withdrawal Right period has expired.

For any matter that is not
where explicitly mentioned, European law on trade prevails at
distance.

 

 

RETURN:

In accordance with European laws, every customer has the right to return a purchased product without penalty and without giving a reason within 30 calendar days of receiving the parcel. You are welcome to return any unwanted item to us (provided it is unused and in its original sealed packaging) within 30 days of receipt. Returns that do not comply with our policy will not be accepted and will be sent back to the customer. To exercise your right of withdrawal, please follow the STEPS listed below in the Return and Refund Procedure section. We would appreciate it if you could provide the reason for your decision to withdraw from or cancel your order.

Return and Refund Procedure:

STEP 1:

Returns must be arranged by notifying us in advance of your intention to return the item via email at contact@diabetoline.com. Please note that the item must be sent within 30 calendar days of receiving the parcel.

The email must include:

●      the order number you wish to withdraw;

●      the full name;

●      the email address;

●      the phone number used for that order;

●      the completed return form.

STEP 2:

The customer hands the package to the courier together with all the documents originally received.

STEP 3:

The amount paid by the customer for the product will be refunded within 21 calendar working days of the complete return package, together with the return form, being received at Diabetoline's premises.

All shipping fees related to the return will be withheld.

All shipping costs will be borne entirely by the customer.

PLEASE NOTE, very important:

●      Returns are accepted only within 30 days of receiving the package.

●      We do not accept refunds for UNSEALED PRODUCTS.

●      We do not accept returns of products that have been INTENTIONALLY DAMAGED (Reused, Resealed, Relabeled, Perforated)

●      If the delivered products were accompanied by any gifts/bonuses, these must be returned together with the products purchased. Partially missing items from Exclusive Sets will not be considered for refunds.

Other notes:

The package must contain all the documents originally received, the return form completed/generated/printed and signed by the person who placed and paid for the order, requesting a refund of the amount paid and indicating the account and bank to which the money should be returned.

Refunds will be made using the same payment method you used for the original transaction, usually by crediting your credit card. You will not be charged any additional fees in connection with this refund. We may withhold the refund until we receive the products back.

We will credit the refund amount as soon as possible after receiving your return shipment. Card refunds may take up to 21 business days to complete, depending on the bank's processing time. This can vary greatly between card issuers, and we have no ability to influence this.

Parcel returned without prior notice: If the return procedure is not followed and the customer sends the return parcel without prior notice, we reserve the right not to accept the return.

Order Cancellation: You can also cancel your order by notifying us in writing at any time before the order is delivered. In this case, the relevant conditions for the Withdrawal Right mentioned above will apply.

If a parcel sent by Diabetoline is not accepted by the recipient without a stated reason and without prior notification by any means of contact: phone, email, chat support, etc., the following measures will be taken: SPECIFY THE FOLLOWING MEASURES

SC CURALIFE DEVELOPMENT SRL will always try to resolve any complaint amicably, by agreement between the two parties. To this end, we provide you with an email address to which you can send any notice or complaint, which we will respond to within a maximum of 10 calendar days: contact@diabetoline.com If an amicable solution is not possible, EUROPEAN laws will apply.

Limitation on Withdrawal and Cancellation: You can no longer cancel your order and/or withdraw from your contract for the purchase of the Products once the Withdrawal Right period has expired.

For any issue not explicitly mentioned, European regulations on distance selling take precedence.